FAQ

Absolutely! Your first replacement puzzle is always on us. We’ll send you a replacement of either the exact same puzzle or a random one of the same size. All you need to do is fill out our Quality/Missing Piece Form here: https://forms.gle/GFfVykDVAqdCV6UW9 https://forms.gle/gffvykdvaqdcv6uw9

Note: All claims must be made within 90 days of delivery.

We’re sorry to say we currently only ship to addresses in the continental US. We’re working on expanding our shipping options and appreciate your understanding!

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Any item purchased outside of the 30-day window is not eligible for return.

To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, with tags, and in its original packaging. You’ll also need the receipt or packing slip for proof of purchase. Customers are responsible for return shipping, but we do not charge a restocking fee.

Your return requires two parts.

#1. Ship first! Please use either FedEx Ground or UPS to return your product.

Ship to:

DIY/MasterPieces
2401 W. 26th Street
 Muncie, IN 47302

Be sure to get a receipt and the returning tracking number for part two of the return.

#2. Use the following link to fill out all information needed for your refund.

https://forms.gle/kPvL9NwqQ92KFiKA7

Without this form, we will not know about your return/refund and won't be able to process the request. To help, you will not be able to submit the form without the returning product(s) tracking number. (Ship first!)

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
Once your return is received we will inspect it to make sure it meets the above requirements. If approved, you’ll be automatically refunded on your original payment method within 10 to 12 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at consumeraffairs@masterpiecesinc.com.

We’re sorry for the delay! Depending on the size and contents of your order some of your items may have shipped separately. If your missing items have not arrived within an additional 3 business days please email us at consumeraffairs@masterpiecesinc.com; and we will do our best to track down your missing items. 

We apologize for the mix up! Please email us at consumeraffairs@masterpiecesinc.com with a description of what you ordered and what you received instead. We may also ask for some details from your packing slip. Please keep it if you can! We promise to do everything we can to correct any mistakes we make. 

We apologize for the mistake and will do everything we can to fix it! Please email us at consumeraffairs@masterpiecesinc.com with a description of your item, your shipping address, and what was missing/broken, and we will be happy to replace any missing or defective pieces. Please remember that we only ship within the United States. If you are outside the US and have a problem with a MasterPieces product please return it to the store where it was purchased for a refund or exchange. 

We understand what a major concern product safety is today! With safety recalls left and right from so many industries, we’re determined to get it right the first time with everything that the MasterPieces name goes on. All our products and packaging strictly follow the guidelines set forth by ASTM International, the world-wide recognized developer of consumer safety standards. Anything with possible choking hazards is clearly labeled and our products are independently tested for any dangerous materials such as lead, formaldehyde, and flammable chemicals. MasterPieces is a family business, and there’s nothing we value more than making sure your family is safe while having fun!

We don’t either! That’s why our website is SSL Encrypted to protect your sensitive information. SSL is the industry standard for website encryption, and we can prove it’s there by having that lock symbol next to our URL. We protect your information offline too! Any potentially sensitive customer information such as names and addresses are restricted by department. Your information security is valuable, and we take it very seriously. 

While you can't order through a catalog, you can browse one. We have a catalog available online or you can order one for FREE!

You can find us on Faire! Sign Up Here!

Or contact our sale department at sales@masterpiecesinc.com

Thank you for thinking of us! MasterPieces is a partner of The Toy Industry Foundation Toy Bank, a 501c3 certified charity working with toy manufacturers to put their donations in the hands of those who need them the most. We believe we can help the most children in need by working with a large network like The Toy Bank who can handle truckloads, rather than armloads, of donated toys and games. We’re proud to say we’ve been a part of helping them collectively donate over $225 million in toys to over 26 million children in need across the globe! If your charity needs donations, please visit them Here and fill out the Toy Bank Charity Network Application to be considered. 

Pricing is subject to change at anytime, and items may be removed from clearance with out notice.

Coupon codes and discounts may not be combined unless specifically stated in the promotion. Terms and conditions may apply to the use of a discount code or promotion. Coupon code and discounts may exclude clearance and sale items. Promotional/discount codes are limited to one use per customer.

Yes, Prices are subject to change without notice.

MasterPieces does not provide any warranties, expressed or implied. However, our goal is to provide you with the highest quality product and the best experience possible. Should you receive a product that is defective or damaged we will make every reasonable effort to replace it.